All deliveries require a signature, at which point responsibility for the shipment passes to you. All Manu Atelier goods remain the property of Manu Atelier until payment has been received in full and the goods have been delivered or collected.
All delivery carriers provide our customers with tracking information once the parcel has been dispatched. Deliveries will occur during business hours from Monday to Friday, holidays excluded.
ESTIMATED DELIVERY TIMES
Within the EU – Standard Shipping up to 7 days – Free
Outside the EU – Standard Shipping up to 7 days – 15 €
Manu Atelier offers local shipments within Istanbul a same day delivery option for an additional fee. We work with courier Banabi to deliver this service.
Manu Atelier provides free shipping for all domestic orders. Estimated delivery time: up to 7 working days. We work with UPS Turkey to deliver our domestic shipments.
Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.
Estimated delivery time for international orders: up to 7 working days, excluding customs clearance. We work primarily with DHL Express for our worldwide shipments.
International shipments may occur shipping costs, depending on the destination. Please note, these shipments may also be subject to customs duties and taxes. Any customs duties or import taxes incurred by shipping to overseas addresses are the responsibility of the customer and Manu Atelier cannot be held accountable for any of these charges.
For Russia shipments;
Manu Atelier works with CDEK for shipments destined for Russia. Please note, there is a customs exemption up to 200 Euros for Russia shipments. However, for products over 200 Euros the customer is responsible for customs fees on receipt of the product. The customer will be informed of the customs fee prior to the order being dispatched.
Although this process varies depending on the flights to Russia, please note it can take at least 2-3 weeks for the customer to receive the product.
We are always happy to answer questions regarding your orders, so please feel free to contact our customer service team with any enquiries on firstname.lastname@example.org.
CUSTOMS & DUTIES
The total cost of your order excludes local sales taxes, import duties and shipping fees. Should your item incur any fees, the customer will be contacted directly by DHL via email or phone to pay the necessary amount. Manu Atelier has no control over such charges and cannot predict these costs.
Please note that this may delay the delivery time as goods held in customs can only be released once the necessary charges for local authorities have been settled.
All of Manu Atelier’s delivery partners provide customers with tracking information. Once your order has been dispatched, you will receive an email notification containing your tracking information and the courier your order will be delivered with.