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FAQ
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You can send an e-mail to info@manuatelier.com to repair a product purchased from www.manuatelier.com or Manu Atelier showroom. For the products you have purchased from other sales points, please contact the company representative you purchased directly.
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All Manu Atelier products have a 1-year warranty guarantee. All products included in this period shall be replaced without payment.
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All Manu Atelier products have a 1-year warranty guarantee. No repair fee will be charged for any product that has been given to this product during this period. For customers over 1 year, a replacement fee will be charged.
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Every product from Manu Atelier has a product protection and identification card. All use and protection details are obtained from the product identification and protection card.
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Refund takes 14 working days.
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Delivery charges and return costs are non-refundable.
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Items purchased from online can be changed or returned in the store.
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You can send an email for returns.
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Any product that personalized can not be returned. The customer is considered as accepted this when purchasing.
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Our products can be returned within 14 working days if they are not used and damaged. It is enough to fill in the return form. The product must be taken from the internet for a refund. They do not have the right to return the products purchased from the store. You can send an e-mail to info@manuatelier.com for your return and exchange requests.
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The invoice date must not exceed 14 business days. The product must be intact, unopened in its original packaging. The product must not be damaged. Product labels and logos, if there is any, must not be removed.
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In domestic purchases, the cargo charge is paid by Manu Atelier. Cross boarding shipping costs are paid by the customer.
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After you send an email to info@manuatelier.com and it has been approved and the product arrives to the store within 7 business days ,you can get your order from the store.
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If the customer specifies the invoice address and delivery addresses before purchasing the product and then specifies this request in writing to the delivery address, the product is shipped with the gift package.
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There are 2 methods of payment for purchases made via Manu Atelier online shopping page. 1) EFT/Transfer payments 2) Payment with a credit card.
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We do not accept the cash on delivery method.
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