FAQ

• How do I repair an item?

  You can send an e-mail to info@manuatelier.com to repair a product purchased from www.manuatelier.com or Manu Atelier showroom. For the products you have purchased from other sales points, please contact the company representative you purchased directly.
  

• Is there a warranty on my products?

  All Manu Atelier products have a 1-year warranty guarantee. All products included in this period shall be replaced without payment.
  

• Will I pay for repair?

  All Manu Atelier products have a 1-year warranty guarantee. No repair fee will be charged for any product that has been given to this product during this period. For customers over 1 year, a replacement fee will be charged.
  

• Where can I find instructions on how to use my products?

  Every product from Manu Atelier has a product protection and identification card. All use and protection details are obtained from the product identification and protection card.
  

• How long does it take for a refund to be issued?

  Refund takes 14 working days.
  

• Are delivery charges and return costs refundable?

  Delivery charges and return costs are non-refundable.
  

• Can I return an item that I bought online to a MANU ATELIER Showroom ?

  Items purchased from online can be changed or returned in the store.
  

• How do you exchange an item with manuatelier.com?

  You can send an email for exchanges and returns.
  

• Can I return a personalised item?

  Any product that personalized can not be returned. The customer is considered as accepted this when purchasing.
  

• What is your return policy? How many days do I have to return a product?

  Our products can be returned within 14 working days if they are not used and damaged. It is enough to fill in the return form that is included in the product box. The product must be taken from the internet for a refund. They do not have the right to return the products purchased from the store.
  

• What are the requirements for refunds and exchanges?

  The invoice date must not exceed 14 business days. The product must be intact, unopened in its original packaging. The product must not be damaged. Product labels and logos, if there is any, must not be removed.
  

• Do I pay the shipping fee when I place an order?

  In domestic purchases, the cargo charge is paid by Manu Atelier. Cross boarding shipping costs are paid by the customer.
  

• Can I get my order from store?

  After you send an email to info@manuatelier.com and it has been approved and the product arrives to the store within 7 business days ,you can get your order from the store.
  

• Can I make a gift package for products purchased through www.manuatelier.com?

  If the customer specifies the invoice address and delivery addresses before purchasing the product and then specifies this request in writing to the delivery address, the product is shipped with the gift package.
  

• How do I pay and what are my payment options?

  There are 2 methods of payment for purchases made via Manu Atelier online shopping page. 1) EFT/Transfer payments 2) Payment with a credit card.
  

• Can I shop with cash on delivery?

  We do not accept the cash on delivery method.