SHIPPING

All deliveries require a signature, at which point responsibility for the shipment passes to you. All Manu Atelier goods remain the property of Manu Atelier until payment has been received in full and the goods have been delivered or collected. Manu Atelier shall be responsible for the goods until the goods have been delivered or collected.

DOMESTIC ORDERS

Orders shipping nationally; 7 days with free shipping. We work with UPS in our domestic shipments.

INTERNATIONAL ORDERS

Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.

International shipments may be subject to customs duties and taxes and the shipping costs depending of the destination, we are aware and held accountable for any of these customs duties and import taxes within EU countries.

We work primarily with DHL in our worldwide shipments,

Orders shipping internationally; 7 business days, excluding customs clearance.

DELIVERY METHODS

Within the EU – Standard Shipping 7 days – Free
Outside the EU – Standard Shipping 7 days – 15 (€, $, £)

We are always happy to answer questions about your orders, so please feel free to contact our customer service team with any enquiries on info@manuatelier.com

RETURNS

Once you receive your order, you have (14) days to request a return authorization and return the unwanted item(s). Please follow the return process steps below. We will let you know once we have received your return and processed your refund. You can track the status of your return in the Order Tracking section.

A. INTERNATIONAL RETURN PROCESS

We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you. The products must be in the same condition and original packaging. You should follow the below steps;

1. Log in to your account and click “Orders” to view all of your orders.
2. Click “Request Refund” button next to the order you want to return. Please note that the orders which do not show “COMPLETED” on their “STATUS” won’t be eligible for return.
3. Choose and click which items you would like to return and click “Request Refund”.
4. Select reason for your return
5. Select the shipping service you would like to use.
a. DHL EXPRESS delivery: create a Return Label and send back the returned goods with our DHL account and our negotiated discounted rates. To proceed with this please contact with us at info@manuatelier.com
Please note: The return fee will be deducted from your refund. For shipping fee details, please contact with us at info@manuatelier.com
6. After your refund is confirmed, you will see that the status has turned “active”.

For further assistance, please contact Client Services at info@manuatelier.com

The products must be returned to;
Manu Atelier
Teşvikiye Mah. Ahmet Fetgari Sok. Serhatlıoğlu Apt. No:48 D:1 Şişli/İstanbul

B. LOCAL RETURN PROCESS (YURTİÇİ İADE PROSEDÜRÜ)

Siparişinizin size teslim tarihinden itibaren 14 gün içerisinde, kullanılmamış ürünlerin zamanında iadesini kabul etmekten mululuk duyarız. Ürünler aynı durumda ve orijinal ambalajında olmalıdır.
Müşterilerimiz kendi imkanları ile ürünü bize geri gönderebilir veya Showroom adresimize teslim edebilir. Ürünlerin geri gönderiminde ortaya çıkacak gönderim ücreti müşterimiz tarafından karşılanacaktır. Daha fazla bilgi için lütfen info@manuatelier.cpm adresinden Müşteri Hizmetleri ile iletişime geçin.

We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you. The products must be in the same condition and original packaging.
Our customers may return the products by their own means or they can bring into our Showroom. Any pending fee for delivery shall be paid by the customer. For further assistance, please contact Client Services at info@manuatelier.com

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