Return Policy
Return Policy
We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you. To return an order, you can fill out and submit a return form. Once we have received your return request, we will send you a return label and provide instructions for the next steps.
*We only accept returns, in the same condition in which you received them. All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags and protective film and protective paper still attached on the hardware. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging. We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you.
All customers are responsible for the cost of returning the item to us and the respective cost will be deducted from your refund (we will refund the price of the product in full, excluding the cost of sending the product to you, where applicable; excluding any import taxes and duties paid by us, where applicable; and deducting the cost of returning the product to us). If you cancel your order after it has been dispatched, any shipping and customs charges incurred will be deducted from your refund. Custom duties and taxes are non refundable.
Please note all orders are shipped globally directly from our warehouse in Turkey and delivered directly to your home. Returns from locations outside of Turkey to our warehouse in Turkey usually take up to 14 business days; however, this may be extended by an additional 14 days due to customs clearance processes. Any delays caused by logistics issues will extend the return period accordingly.
Once we have received your returned item and completed the quality check, it may take up to 15 business days to process your refund depending on your bank. You will receive an email confirmation of this once it has been completed. The refund will be made via the same payment method used to make the purchase. If your refund has not been credited to your account, please contact your bank.
If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.
We are always happy to assist with any questions you may have. Please feel free to contact our customer service team at info@manuatelier.com, and we will get back to you within 2-3 business days.
Return Shipping Method
To ensure a quick and seamless return, we require that all returns be shipped back to us using DHL Express, which is the same shipping method we are using when we deliver our packages to you. DHL Express is our preferred carrier because it ensures your return package is processed smoothly through customs and reaches us without unnecessary delays. This also helps prevent any complications during customs clearance, which could otherwise slow down the return process.
Why DHL Express?
When you send your package using the DHL Express return label provided by our team, your package will be cleared through customs quickly, ensuring a fast and hassle-free return. If you opt for another shipping method (e.g. DHL Standard/Parcel Shipping) or another carrier, please be aware that:
— Customs processing times may vary.
— Delays are more likely, especially if additional documentation is required.
— The return process could become more complicated, potentially resulting in additional fees or delays.
— To ensure your return is processed as quickly as possible, we highly recommend using DHL Express.
AMENDMENTS & CANCELLATIONS
Once an order is placed we cannot guarantee we can cancel or amend it, however we will do our best to do so. Should you want to amend your order for any reason, we are happy to cancel your initial order so a new purchase can be made. Once your order has been shipped, amendments and cancellations with the courier are not possible. We recommend returning your order and placing a new one.
For any questions regarding order amendments, please email info@manuatelier.com to discuss your options.
PRE-ORDERED ITEMS
We do offer customers a pre-order option on a selection of our products. Please be aware that shipping dates on pre-order items are estimates only and goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production. In the event of this the customer will be notified accordingly.